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What is the production cycle for customized products (OEM/ODM)? Leveraging the vertical integration advantages of its Guangzhou design center and its own factory in Danyang, Lecool's production cycle for regular customized orders (such as logo printing or basic style adjustments) is 15-20 working days; complex designs (such as ODM development from scratch) require 30-45 days. The specific time will be dynamically adjusted according to the design complexity and order volume to ensure a balance between quality and efficiency.
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What are the differences in maintenance methods for different eyeglass frame materials? Lecool offers a full range of material products. Maintenance requires a "material-specific approach"—pure titanium/semi-titanium frames should avoid contact with acidic substances and be wiped regularly with a soft cloth; TR90/Ultem materials are drop-resistant and deformation-resistant, but should be protected from high temperatures and direct sunlight; high-grade acetate frames should be protected from compression and deformation, and alcohol solvents should not be used for cleaning. All products come with a dedicated cleaning cloth and maintenance guide to extend their lifespan.
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What should I do if I receive a product with quality problems? Lecool promises a "perfect balance of quality and value," ensuring a high product qualification rate through a rigorous quality control system. In case of quality issues (such as loose temples or coating peeling), free returns and exchanges are available within 7 days; free repair services are provided within 15 days. Global customers can submit after-sales requests through online customer service, and we will respond and initiate the processing within 24 hours to protect customer rights.
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How do you ensure that your products meet international quality standards? Lecool's production base is located in Danyang, the "Eyewear Capital of China," and has its own ISO 9001 certified factory. From raw material procurement to finished product delivery, we adhere to international standards such as EU CE and US FDA. Each batch of products undergoes 12 quality inspection processes, including corrosion resistance and fatigue testing, ensuring global market access qualifications and giving customers peace of mind.
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How do you guarantee the timeliness and safety of logistics and delivery for bulk orders? Lecool leverages the supply chain synergy between its Guangzhou headquarters and Danyang factory, cooperating with international logistics companies such as DHL and FedEx to provide door-to-door transportation services. Bulk orders are packaged with shockproof and moisture-proof measures, and logistics information is tracked throughout the process. For urgent orders, air freight can be used to ensure delivery to the European and American markets in 7-10 days and to Southeast Asia in 5-7 days, allowing customers to respond quickly to market demands.